Shipping policy

Shipping Policy

Last Updated: August 12, 2026

This Shipping Policy applies to all orders placed with Desert Wolf Retrofits, LLC ("Desert Wolf Retrofits," "we," "us," or "our").

Because many of our products are custom-built or made to order, please review the following information regarding production times, shipping, delivery, and damaged or lost packages before placing your order.

1. Production & Lead Times

Many Desert Wolf Retrofits products are custom-built, modified, or made to order. The lead time displayed on our website represents the estimated amount of time required to build and prepare your order for shipment.

Lead times are estimates and are not guaranteed completion or shipping dates.

Production times may vary due to:

  • Current order volume;

  • Product configuration and customization;

  • Availability of components;

  • Supplier or manufacturer delays;

  • Manufacturing or quality-control issues;

  • Holidays or unexpected closures; and

  • Other circumstances outside the reasonable control of Desert Wolf Retrofits.

We make every reasonable effort to complete orders within the estimated lead time, but delays may occur.

A production delay does not automatically qualify an order for cancellation or refund.

2. Lead Time vs. Shipping Time

Production lead time and shipping transit time are separate.

For example, if a product has an estimated 3–4 week lead time, this refers to the estimated time required to build and prepare the product for shipment. The carrier's transit time begins after the completed order has been shipped.

Selecting an expedited shipping service does not expedite the production of a made-to-order product unless Desert Wolf Retrofits specifically agrees to an expedited production timeline.

3. Shipping Rates

Shipping charges are calculated or displayed during checkout based on factors such as the destination, package size, package weight, and selected shipping service.

Any shipping estimate displayed at checkout refers to the carrier's estimated transit time and does not include the production lead time for made-to-order products.

4. Shipping Confirmation & Tracking

When your order is ready to ship, you will generally receive a shipping confirmation containing tracking information.

Please allow time for the shipping carrier to scan and activate the tracking number.

The creation of a shipping label does not necessarily mean that the package has already been accepted or scanned by the carrier.

5. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact Desert Wolf Retrofits as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Desert Wolf Retrofits is not responsible for packages that are delayed, misdelivered, returned, or lost because of an incorrect or incomplete address provided by the customer.

Additional shipping charges resulting from an incorrect address, refused shipment, or undeliverable package may be the customer's responsibility.

6. Carrier Delays

Once an order has been accepted by the shipping carrier, transit and delivery are largely outside the control of Desert Wolf Retrofits.

Carrier delays may occur because of weather, transportation disruptions, holidays, high shipping volume, incorrect routing, natural disasters, or other circumstances outside our control.

Estimated delivery dates provided by a carrier are estimates and are not guaranteed by Desert Wolf Retrofits.

Desert Wolf Retrofits is not responsible for carrier delays after a package has been properly transferred to the shipping carrier.

7. Lost Packages

If tracking information indicates that a package may be lost in transit, please contact Desert Wolf Retrofits.

We will make reasonable efforts to assist with locating the shipment and, where applicable, filing a claim or inquiry with the shipping carrier.

Carrier investigations and insurance claims may require time to complete. Customers may be required to cooperate with the investigation and provide information or documentation requested by Desert Wolf Retrofits or the shipping carrier.

A package experiencing a delay or temporary lack of tracking updates is not automatically considered lost.

8. Packages Marked as Delivered

If tracking information shows that a package was delivered but you cannot locate it, please:

  • Check around the delivery location and surrounding property;

  • Check with other members of your household;

  • Check with neighbors, building management, or reception areas where applicable; and

  • Contact the shipping carrier for additional delivery information.

Please also contact Desert Wolf Retrofits so that we can assist where reasonably possible.

Desert Wolf Retrofits is not responsible for theft or loss occurring after a carrier has confirmed delivery to the address provided by the customer, except where otherwise required by law.

9. Shipping Damage

Please inspect your package and products promptly after delivery.

If your order arrives damaged, contact Desert Wolf Retrofits as soon as reasonably possible and provide:

  • Your order number;

  • Photographs of the shipping box;

  • Photographs of the shipping label;

  • Photographs of the packaging materials; and

  • Clear photographs or video showing the damage to the product.

Do not discard the original packaging or damaged components until the claim has been resolved.

Shipping carriers may require photographs, packaging, or other documentation when processing a damage claim.

Confirmed shipping damage will be addressed by Desert Wolf Retrofits as appropriate and will not be treated as a standard customer-requested return subject to our restocking fee.

10. Refused & Undeliverable Packages

If a package is refused by the customer or returned to Desert Wolf Retrofits because it was undeliverable, the customer may be responsible for additional shipping expenses.

A refused shipment does not automatically constitute an approved return.

Any refund or reshipment will be determined in accordance with our Return & Refund Policy. Applicable shipping expenses and restocking fees may be deducted from an approved refund.

11. International Shipping

Desert Wolf Retrofits may offer international shipping to select destinations.

International customers are responsible for any customs duties, import taxes, brokerage fees, tariffs, VAT, or other charges imposed by the destination country or shipping carrier, unless explicitly stated otherwise at checkout.

These charges are not controlled by Desert Wolf Retrofits and are generally not included in the product or shipping price.

Customers are responsible for understanding the import requirements applicable to their country before ordering.

International shipments may experience additional delays while being processed through customs.

If an international shipment is refused because the customer does not wish to pay applicable duties, taxes, customs charges, or other import fees, any resulting return or refund will be subject to our Return & Refund Policy and may include deductions for shipping expenses, fees, and the applicable restocking fee.

12. Order Changes After Shipment

Once a package has shipped, Desert Wolf Retrofits cannot guarantee that its destination can be changed or that the package can be intercepted.

Any carrier fees associated with an address correction, package interception, rerouting, or reshipment requested by the customer may be charged to the customer.

13. Multiple Shipments

Orders containing multiple products may occasionally ship in separate packages.

Receiving only part of an order does not necessarily mean that an item is missing. When applicable, additional tracking information may be provided for separately shipped packages.

14. Returns

Shipping an item back to Desert Wolf Retrofits does not automatically qualify it for a return or refund.

All returns must receive prior authorization from Desert Wolf Retrofits and are governed by our Return & Refund Policy.

Unauthorized returns may be refused.

15. Contact

If you have questions about your order, shipping status, tracking information, or a damaged shipment, please contact Desert Wolf Retrofits through the contact information provided on our website.

When contacting us about an existing shipment, please include your order number so that we can assist you as efficiently as possible.