Return & Refund Policy

At Desert Wolf Retrofits, our products are custom-built and/or made to order for each customer. Because of the nature of our products, all sales are considered final unless a return is specifically authorized by Desert Wolf Retrofits.

Return Eligibility

All returns are subject to review and approval by Desert Wolf Retrofits. We reserve the right, at our sole discretion, to accept or reject any return request, except where otherwise required by applicable law or covered under our warranty policy.

Submitting a return request does not guarantee that the return will be approved. Products returned without prior authorization may be refused and returned to the customer.

Returns will not be accepted for reasons including, but not limited to:

• The customer changed their mind after placing or receiving the order.

• The customer no longer wants or needs the product.

• The customer sold, traded, or otherwise no longer owns the vehicle for which the product was purchased.

• The customer's vehicle was damaged, totaled, crashed, stolen, or otherwise became unusable.

• The customer purchased the wrong product or failed to verify compatibility before ordering.

• The customer is experiencing financial hardship or simply wishes to recover the money spent on the order.

• Any other circumstance unrelated to a defect, warranty issue, or error made by Desert Wolf Retrofits.

Cancellation or return requests made after an order has entered production may also be denied.

Warranty Returns

Returns involving a valid warranty issue are always accepted.

If you believe your product has a defect or other issue covered by our warranty, please contact Desert Wolf Retrofits. We may request photographs, videos, troubleshooting information, or other documentation necessary to evaluate the issue.

Approved warranty claims will be handled according to our warranty terms and may involve repair, replacement, or refund depending on the circumstances.

The 20% restocking fee does not apply to valid warranty claims or returns resulting from an error made by Desert Wolf Retrofits.

Restocking Fee

Any non-warranty return that Desert Wolf Retrofits chooses to approve is subject to a 20% restocking fee.

This fee helps cover costs associated with the original transaction and fulfillment of the order, including payment processing and transaction fees, shipping and handling expenses, packaging, inspection, and preparing returned merchandise for resale where applicable.

The restocking fee will be deducted from the amount refunded to the customer.

Original shipping charges are non-refundable. If Desert Wolf Retrofits paid or subsidized the original shipping cost, those costs are considered part of the expenses covered by the restocking fee unless otherwise stated when the return is approved.

Condition of Returned Products

Unless the return involves a warranty issue, approved returns must be received in the condition specified by Desert Wolf Retrofits when the return authorization is issued.

Products that are damaged, modified, disassembled, improperly installed, missing components, or otherwise returned in a condition different from what was approved may receive a reduced refund or may be rejected entirely.

The customer is responsible for ensuring the product is adequately packaged for return shipping.

Return Shipping

For approved non-warranty returns, the customer is responsible for return shipping costs unless Desert Wolf Retrofits agrees otherwise in writing.

Desert Wolf Retrofits is not responsible for returned merchandise that is lost or damaged while being shipped back to us. We recommend using a trackable and insured shipping service.

For valid warranty claims, return shipping arrangements will be determined by Desert Wolf Retrofits based on the circumstances of the claim.

Refunds

Refunds will only be issued after the returned product has been received and inspected by Desert Wolf Retrofits.

If the return is approved following inspection, the applicable refund—less the 20% restocking fee and any other previously disclosed deductions—will be issued to the original payment method whenever possible.

Processing times after a refund is issued may vary depending on the customer's bank, credit card company, or payment provider.

Order Cancellations

Because many Desert Wolf Retrofits products are made to order or customized, cancellation requests are not guaranteed.

Once materials have been ordered, components have been modified, or production has begun, Desert Wolf Retrofits may refuse the cancellation or treat an approved cancellation as a return subject to the 20% restocking fee.

Damaged or Incorrect Orders

If an order arrives damaged, contains an incorrect product, or Desert Wolf Retrofits made an error in fulfilling the order, please contact us as soon as possible after delivery.

These situations will be reviewed separately and, when confirmed, will not be subject to the 20% restocking fee.

Return Authorization

Do not ship a product back to Desert Wolf Retrofits without receiving return authorization first.

To request a return, contact Desert Wolf Retrofits with your order information, the product you wish to return, and the reason for the request.

Approval of any return or refund is determined by Desert Wolf Retrofits in accordance with this policy and applicable law.