Warranty & Returns
We Stand Behind Every Build
Every set of headlights is built by hand in our shop. If something isn't right, we want to hear about it — and we want to fix it.
Warranty Coverage
Full coverage against manufacturing defects from your date of purchase.
Warranty Claims Accepted
A valid warranty issue is never turned away, and never carries a fee.
Response Time
A real person reads every claim and gets back to you within two business days.
If It's On Us, It's On Us
If there's an issue with the lights we sent, you pay nothing. No restocking fee, no repair charge, and no shipping cost to get them back to you. That covers defects, damage in transit, wrong items, and anything that isn't right when it lands on your doorstep.
What's Covered
Covered
- Projector failure or flickering
- Halo failure or color inconsistency
- LED driver, ballast, and wiring we supplied
- Moisture intrusion through our sealing work
- Shroud or insert defects
- Anything that shipped wrong or damaged
Not Covered
- Physical damage from impact, rocks, or debris
- Damage caused during installation
- Incorrect wiring or power supply issues
- Water intrusion after housings are reopened or modified
- Pressure washing directly into the housing
- Labor, removal, installation, or diagnostic costs
Warranty applies to the original purchaser and begins on the date of purchase. Light condensation that clears on its own is normal in any sealed headlight and isn't considered a defect.
Filing a Claim
Email Us
Send your order number and a description of what's happening to support@desertwolfretrofits.com.
Send Photos or Video
A short clip of the issue tells us more than anything else. Include a shot of the full headlight installed on the truck.
We Make It Right
We'll diagnose it with you, then repair or replace it and ship it back — all at no cost to you.
Returns at a Glance
The short version. Full policy below.
Warranty or Our Error
Defective, damaged, or incorrect on arrival — always accepted, never a fee.
Approved Return
Any non-warranty return we approve carries a 20% restocking fee, deducted from your refund.
Built to order
Most sets are made for one specific truck and spec, so all sales are final unless we authorize a return.
Ask first
Contact us for return authorization before shipping anything back. Unauthorized returns may be refused.
Reviewed case by case
Requests are reviewed individually. Submitting one doesn't guarantee approval.
Shipping
Original shipping isn't refundable, and return shipping is on you for non-warranty returns.
Full Return & Refund Policy
At Desert Wolf Retrofits, our products are custom-built and/or made to order for each customer. Because of the nature of our products, all sales are considered final unless a return is specifically authorized by Desert Wolf Retrofits.
Return Eligibility
All returns are subject to review and approval by Desert Wolf Retrofits. We reserve the right, at our sole discretion, to accept or reject any return request, except where otherwise required by applicable law or covered under our warranty policy.
Submitting a return request does not guarantee that the return will be approved. Products returned without prior authorization may be refused and returned to the customer.
Returns will not be accepted for reasons including, but not limited to:
- The customer changed their mind after placing or receiving the order.
- The customer no longer wants or needs the product.
- The customer sold, traded, or otherwise no longer owns the vehicle for which the product was purchased.
- The customer's vehicle was damaged, totaled, crashed, stolen, or otherwise became unusable.
- The customer purchased the wrong product or failed to verify compatibility before ordering.
- Any other circumstance unrelated to a defect, warranty issue, or error made by Desert Wolf Retrofits.
Cancellation or return requests made after an order has entered production may also be denied.
Warranty Returns
Returns involving a valid warranty issue are always accepted.
If you believe your product has a defect or other issue covered by our warranty, please contact Desert Wolf Retrofits. We may request photographs, videos, troubleshooting information, or other documentation necessary to evaluate the issue.
Approved warranty claims will be handled according to our warranty terms and may involve repair, replacement, or refund depending on the circumstances.
The 20% restocking fee does not apply to valid warranty claims or returns resulting from an error made by Desert Wolf Retrofits.
Restocking Fee
Any non-warranty return that Desert Wolf Retrofits chooses to approve is subject to a 20% restocking fee.
This fee helps cover costs associated with the original transaction and fulfillment of the order, including payment processing and transaction fees, shipping and handling expenses, packaging, inspection, and preparing returned merchandise for resale where applicable.
The restocking fee will be deducted from the amount refunded to the customer.
Original shipping charges are non-refundable. If Desert Wolf Retrofits paid or subsidized the original shipping cost, those costs are considered part of the expenses covered by the restocking fee unless otherwise stated when the return is approved.
Condition of Returned Products
Unless the return involves a warranty issue, approved returns must be received in the condition specified by Desert Wolf Retrofits when the return authorization is issued.
Products that are damaged, modified, disassembled, improperly installed, missing components, or otherwise returned in a condition different from what was approved may receive a reduced refund or may be rejected entirely.
The customer is responsible for ensuring the product is adequately packaged for return shipping.
Return Shipping
For approved non-warranty returns, the customer is responsible for return shipping costs unless Desert Wolf Retrofits agrees otherwise in writing.
Desert Wolf Retrofits is not responsible for returned merchandise that is lost or damaged while being shipped back to us. We recommend using a trackable and insured shipping service.
For valid warranty claims, return shipping arrangements will be determined by Desert Wolf Retrofits based on the circumstances of the claim.
Refunds
Refunds will only be issued after the returned product has been received and inspected by Desert Wolf Retrofits.
If the return is approved following inspection, the applicable refund—less the 20% restocking fee and any other previously disclosed deductions—will be issued to the original payment method whenever possible.
Processing times after a refund is issued may vary depending on the customer's bank, credit card company, or payment provider.
Order Cancellations
Because many Desert Wolf Retrofits products are made to order or customized, cancellation requests are not guaranteed.
Once materials have been ordered, components have been modified, or production has begun, Desert Wolf Retrofits may refuse the cancellation or treat an approved cancellation as a return subject to the 20% restocking fee.
Damaged or Incorrect Orders
If an order arrives damaged, contains an incorrect product, or Desert Wolf Retrofits made an error in fulfilling the order, please contact us as soon as possible after delivery.
These situations will be reviewed separately and, when confirmed, will not be subject to the 20% restocking fee.
Return Authorization
Do not ship a product back to Desert Wolf Retrofits without receiving return authorization first.
To request a return, contact Desert Wolf Retrofits with your order information, the product you wish to return, and the reason for the request.
Approval of any return or refund is determined by Desert Wolf Retrofits in accordance with this policy and applicable law.
Common Questions
Does installing them myself void the warranty?
No. These are built to be installed at home and plenty of our customers do exactly that. What isn't covered is damage caused during installation — cracked housings, cut wires, that kind of thing.
Do I pay anything if the lights arrive defective?
Nothing. If the issue is with the lights we sent, there's no restocking fee, no repair charge, and no shipping cost in either direction. We fix them and send them back at our expense.
Can I return a set just because I changed my mind?
Generally no. Our sets are built to order for a specific truck and spec, so all sales are final unless we authorize a return. If your situation is unusual, contact us and we'll review it — but approval isn't guaranteed, and approved non-warranty returns carry a 20% restocking fee.
Why is there a restocking fee?
It covers what's already been spent on your order — payment processing, shipping and handling, packaging, inspection, and preparing the set for resale where that's possible. A custom set can usually only be resold to someone who wants that exact spec on that exact truck, and finding that person takes time. The fee never applies to warranty claims or to our errors.
Can I cancel my order?
Contact us as soon as possible. If production hasn't started we'll do what we can. Once materials are ordered, components are modified, or assembly begins, we may have to decline the cancellation or treat it as a return subject to the 20% fee.
Who pays return shipping?
On warranty claims and anything that arrived wrong, we handle it. On approved non-warranty returns, return shipping is the customer's responsibility, and original shipping charges aren't refundable. Use a trackable, insured service — we can't cover packages lost or damaged on the way back.
I see condensation inside my headlight. Is that a problem?
A light haze that clears as the lights warm up is normal — factory headlights do it too, and our sealing boot has a crush valve that lets the housing breathe. Standing water or fog that never clears is not normal. Send us photos and we'll sort it out.
My halo changed color or stopped working. Is that covered?
Yes. Halo failure within the warranty period is a defect and we'll take care of it.
What if my order arrived damaged?
Take photos of the box and the contents before doing anything else, then email us right away. Shipping damage gets handled fast, but we need the photos to file the claim.
Need Help?
Questions about coverage, or something not working right? Reach out — we answer every message.
Contact Us